Accredited Visitor Information Centres You may have noticed the NSW AVIC Network slogan…
This is the Slogan associated with Accredited Visitor Information Centres (AVICs) across New South Wales. You will see and recognise it in a wide range of tourism, travel and general interest advertisement and promotional materials.
For a list of all accredited Visitor Information Centres in New South Wales please visit www.visitnsw.com/avic.
What’s Visitor Centre Accreditation About? Accreditation is a process designed to establish and continually improve industry standards for conducting a tourism business. It aims to assist every AVIC to improve the way it operates to meet the increasing demands of domestic and international consumers and stakeholders.
How Accreditation helps you
Accreditation provides consumers and the industry with an assurance that an Accredited Centre is committed to quality business practice and professionalism. The primary focus is to ensure that standards of service delivery meet and, where possible, exceed the visitors expectations.
The NSW AVIC Network bands together Accredited Centres that show a commitment to continuous improvement and customer satisfaction, providing all consumers and travellers with an assurance of delivering quality products and services.
Accredited Visitor Information Centres make a significant economic contribution to tourism in New South Wales, particularly in regional areas, by providing information to visitors that encourages them to stay longer, spend more money, experience more attractions and revisit a region. Accredited Visitor Information Centres also create significant social benefits, as many rely heavily on a volunteer workforce and operate as an important community facility.
How to Become an AVIC
To become an Accredited Visitor Information Centre (AVIC), complete a self-assessment against the Accreditation criteria. This process in itself provides potential AVICs with a valuable opportunity to review their current management and operating procedures. Prospective AVICs then submit an Application Form with supporting documentation to the secretariat. A period of time may be allowed to adjust operations so criteria are met. Accreditation is granted to AVICs for a period of three years.
How to Join the NSW AVIC Network
Inquiries concerning the NSW AVIC Network should be directed to:
The Secretariat:
Aurora Practical Solutions
PO Box 1000
Dubbo NSW 2830
